Manager, Customer Success - Boston
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From Datadog’s original posting
As a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a company that’s a leader in the space and see your contributions firsthand. At Datadog, we value our office culture—the relationships and collaboration it builds, and the creativity it inspires. We operate as a hybrid workplace to help our Datadogs create a work-life harmony that best fits them. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: • Drive and influence the full renewal and expansion sales cycle • Serve as an advisor and role model for exemplary customer service • Balance autonomy with effective communication upwards • Act as a regional/segment owner and escalation point for relevant matters • Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth • Collaborate cross-functionally to drive positive…
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