Lead Customer Service - Order Management Spain

Job description preview

From Thermo Fisher Scientific’s original posting

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Position Summary: Based at the new Shared Service Center in Budapest, the Customer Service team are responsible for supporting our clients throughout the lifecycle including administration, order management, quotations, master data. Customer Service Representatives provide exceptional customer support, promptly and accurately when responding to internal and external customer requests. In addition to the above, Lead Customer Service Representatives provide active support to management when required to drive customer loyalty, maximizing business performance and aligning to the overall business objectives. Key Responsibilities: • Be a role model and provide exceptional customer service experience to our external customers and internal stakeholders in the field of administration, order management, quotations, master data. • Drive the resolution of complex customer requirements, manage escalations, processing and follow up all relevant requests within the division’s guidelines, liaising with partner functions (sales and commercial, distribution, finance) to fulfill customers’ requests or resolve issues to…