Customer Service Representative (Hybrid) - 1st Shift
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From Stryker’s original posting
Work Flexibility: Hybrid Schedule: • 1st Shift: Mon – Fri, 8:30am – 5pm CT • Hybrid: Onsite approx. 1x/month • Overtime based on business needs What you will do: As a Customer Service Representative, you will provide customer services relating to sales, sales promotions, installations and communications. • Provide phone support for inquiries from sales and healthcare professionals • Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customers • Provide feedback and suggestions to improve service levels, internal processes and customer support methodology • Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken • Determine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes / discrepancies, take appropriate action required to resolve dispute • Maintain customer pricing in systems of record, including entering contracts as…
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