Ocean Dispute Resolution Specialist - SAU/PAK/UAE

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From Maersk’s original posting

About Maersk: Maersk is a global leader in integrated logistics with a rich history of over a century, dedicated to setting new standards in efficiency, sustainability, and excellence. With a presence in 130 countries and a diverse workforce of over 100,000 employees, we shape the future of global trade and logistics through innovation and collaboration. Job description and Details Individual is hired to resolve Customer disputes on invoiced billed to Customer. Candidate is also expected to understand the Root cause and help fix the same in the upstream process 1. Analysis disputes received (Basis Target allocated) – Understand what Customer disputing is for 2. Look up all upstream process to fetch data and understand the history of the said shipment 3. Analysis the case and decide on accepting/clarifying or rejecting the case 4. Reach out to relevant coordinators for more information if required 5. Process the amendment in core systems for accept processing 6. Communicate to customer 7. Record complete root cause on reason or dispute Required Skills: Good Communication Skills & Ability to use positive language Good Comprehension & Written Communication Customer Focus & Owning the…