Design Systems Documentation Lead

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From ServiceNow’s original posting

Job Description: Team & Role This role is part of our Product Design team, which turns a deep understanding of our users and customers into product experiences they love. Our designers bring expertise across design systems, visual design, interaction design, content design, and product design. At ServiceNow, design has an intentional seat at the table, and we partner with engineering and product management from the outset. We're building the knowledge foundation for ServiceNow's AI-native design system. The system supports designers and engineers across our business units and Platform, as well as customers and partners who need clear guidance to build consistent, accessible experiences. The opportunity is to turn fragmented design-system guidance into a coherent, trustworthy documentation ecosystem that serves both designers and developers. This includes the narrative, information architecture, vocabulary, content standards, contribution process, and structured knowledge teams need to understand and apply the system consistently. We're looking for a Design Systems Documentation Lead to drive that work. This is an IC role with real influence—no direct reports, but a clear mandate to…