Senior Manager, Expert Services (Tech / Core Business / Sec Ops / IRM)

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From ServiceNow’s original posting

Job Description: The Customer Excellence Group (CEG) - Expert Services team is ServiceNow’s internal professional services organisation. The CEG team at ServiceNow works with customers to help them achieve their business outcomes by providing proven practice guidance and technical expertise. As part of the CEG Expert Services Delivery team, You will manage a team of consultants who will be focused on driving adoption, customer satisfaction and ultimately help our customers realize maximum business value from their investment in the ServiceNow platform, while making ServiceNow the best buying decision they’ve ever made. This team of consultants would specialise in ServiceNow platform, Tech/Core Business/SecOps/IRM workflows and Now Assist product areas. What You Get to Do in This Role • Develop and lead a team of ServiceNow platform and Tech/Core Business/SecOps/IRM specialised consultants, fostering values led culture with strong team engagements enablement, and on-going professional development. • Champion customer transformation, ensuring ServiceNow solutions align with business goals and drive measurable outcomes. • Provide strategic and technical leadership to customers,…