3LS Technical Engineer - Video Conferencing
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From HP’s original posting
3LS Technical Engineer - Video Conferencing Description - Overview In this position, you will be the primary interface for managing and driving customer issues to resolution. ECS (Engineering Customer Support) is the highest level of technical expertise before engagement with the Development teams. You will be working with Poly’s Video Conferencing Endpoint line of Products such as the G7500, X30/X50, and Poly cameras. *Knowledge in troubleshooting these products is a big plus! The candidate will need to excel in Troubleshooting skills for both Network and product System Log analysis. Responsibilities The ECS role involves supporting Poly Global Support for day-to-day customer issues. You will also be responsible for assisting Product Management in planning of software fixes and features that affect the Poly customer base. In addition, in this role you will be the advocate for the customer for issues from the field and the logistics for delivering software fixes that surround those issues. Day to day work will include taking on our most challenging customer issues and working to analyze, reproduce, and ultimately driving them to resolution with the Product Management or Development…
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