Guest Experience Expert
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Job description preview
From Marriott International’s original posting
POSITION SUMMARY Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as a Guest Service Agent in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers. Position Summary: • Assist travellers arriving and departing the hotel through the check in and departure process • Handle general enquiries, and provide a friendly, genuine service with each traveller experience • Build and strengthen relationships with existing and new travellers to enable future bookings • Support your front office team in general operational tasks • Take guest reservations and perform cash handling & credit card responsibilities • Be an expert on the hotel and the surrounding area, have a sense of the local to exceed guest expectations About You: • Experience with OPERA property management system or similar • Relevant experience in a similar role • Working rights in Australia • Enthusiastic to escalate your career • Self-motivated, driven and energized in a fast-paced environment • Armed with smart solutions and a can-do attitude Our Benefits: •…
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