Mfg Systems Software Development Engineer

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From Intel’s original posting

Job Details: Job Description: The Role and Impact As a Manufacturing Systems Software Development Engineer, you will provides operational and technical support for Foundry customers by investigating and resolving production, engineering, and manufacturing data issues. This role serves as a key interface between customers, factory operations, automation, manufacturing systems, and domain experts to ensure timely resolution of customer-reported issues and accurate data delivery. The position is responsible for managing customer support tickets, performing cross-system troubleshooting and root cause analysis, coordinating with technical subject matter experts, and driving continuous improvement in support processes, data quality, and customer experience Key Responsibilities • Own and manage customer support tickets through closure, ensuring timely updates and communication with stakeholders. • Review, validate, classify, prioritize, and coordinate resolution of customer-reported issues and inquiries. • Perform cross-system troubleshooting and root-cause analysis across manufacturing, automation, integration, data, and reporting systems. • Analyze manufacturing data, customer data, and…