Principal Technical Consultant, Federal - TS/SCI w/ FSP Clearance
New roles land in Following.
Job description preview
From ServiceNow’s original posting
Job Description: The Role The Principal Technical Consultant, Expert Services is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow Platform products based on configuration best practices – all with the goal of accelerating and driving customer business outcomes. What you get to do in this role: • Creation and delivery of platform solutions that take in to account long term technical architecture, process design and ServiceNow technical standards • Support the engagement efforts related to platform wide process definition, re-engineering, improvement and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholders • Advise customers in their efforts to take advantage of the ServiceNow Platform capabilities in their efforts to improve their existing processes • Lead customer design workshops across multiple ServiceNow platform products and capabilities. • Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution • Drafting more technically-focused user stories, their…
Open full posting on ServiceNow’s site