Order Management Analyst With German
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From Bosch’s original posting
Job Description: We are looking for a colleague to join our team on a 1-year fixed-term contract. Main objective of the job: • Timely and accurate order processing & software subscriptions in Diagnose Service System (DiSS)Main atributions and responsibilities: • Timely and accurate order processing & software subscriptions in Diagnose Service System (DiSS); • Provide customers with information related to their software subscriptions, licensing, orders, etc.; • Subscription and service contracts management; • Claim management: returns, processing of warning, licensing inquiries, invoice clarifications, etc.; • Creates and maintains CRM and DiSS data base; • Booking of service charges and monthly billing to customers; • Provide prompt and courteous service to customers by using communication skills to listen, interpret and respond to customer needs, to ensure customer satisfaction objectives are achieved; • Ensure customer issues via telephone/email are dealt with promptly and within a minimum timeframe; • Creates and checks various reports; • Support actions for phase-out of products; • Marketing responsibilities related to new products or processes; • Communicate with other…
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