Global Arbitration Lead

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From Wise’s original posting

Job Description: If you're interested in the position please apply by submitting your CV and Cover Letter. In your cover letter, please answer the following questions: • What motivates you to apply for this role? • Why would you be a good fit? We’re looking for a Global Arbitration Lead to join our growing team. Executive Summary At Wise, we aspire to be the undisputed leaders of excellence in Complaint Arbitration. As our Complaint Arbitration Lead for the APAC region, you will be the driving force behind this mission. Operating at a fast pace, you will ensure high-quality engagement and assurance while building the strong internal and external relationships necessary to maintain and fortify our regional licenses. In this pivotal role, you will interface with an ever-growing list of global arbitration bodies to guarantee exceptional customer outcomes. More than just resolving escalations, you will act as a strategic catalyst—translating complex arbitration and regulatory findings into specific, actionable insights that directly improve our complaint responses and shape our future product and service design. If you are a strategic thinker who is deeply passionate about customer…