Senior Manager, Learning and Quality Development

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From Reuters’s original posting

Senior Manager, Learning Quality & Development | Operations Customer Service & Support The Senior Manager, Learning Quality & Development will be responsible for leading a high-impact global function across training delivery, quality assurance, digital learning, and learning innovation. This role requires strong people leadership, strategic capability planning, quality governance, digital learning expertise, and cross-functional collaboration with Customer Success & Services, Operations, Customer Experience, and Quality teams. The ideal candidate is a strategic and innovative learning leader with experience managing managers, driving measurable business outcomes, and connecting people capability directly to customer experience and operational performance. About the Role In this opportunity as a Senior Manager, Learning Quality & Development, you will: • Lead, coach, and develop a team of Training Managers, a Digital Learning Manager, and a Quality Manager, setting clear objectives, performance expectations, and development plans to build a cohesive, high-performing leadership team • Act as the escalation point, strategic guide, and career sponsor for your direct reports, running…