ProAssure Technical Services Specialist
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From Stryker’s original posting
Work Flexibility: Onsite The ProAssure Technical Services Specialist provides tactical technical sustainment and customer enablement for software and hardware solutions. You will also focus on establishing repeatable technical processes, supporting day to day solution operations, and driving approaches to identify, troubleshoot, and resolve common issues before escalation to Technical Support or R&D teams. Primary work location is 6565 Fannin Street, Houston, TX 77030 What you will do: • Provide onsite and remote technical support for ProAssure software and hardware solutions, including deployment, sustainment, remediation, and routine service activities. • Perform structured troubleshooting and issue identification with customer end users and support personnel; determine whether issues are related to user operation, configuration, connectivity, hardware, or software. • Conduct device and site assessments including connectivity and VLAN settings, device counts, naming conventions, software and firmware versions, mounting and placement, cabling, HDMI connections, power, and display configuration. • Perform defined technical remediation activities including power resets,…
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