Agentic AI & Automation Specialist – Customer Service, Mobility Aftermarket Division

Job description preview

From Bosch’s original posting

Job Description: • Identify opportunities to apply AI, data, automation, and digital technologies to improve Customer Service processes and customer experience. • Develop and support AI solutions, AI assistants, chatbots, and agent workflows for repetitive and data-driven Customer Service activities. • Build and maintain automation solutions using Power Platform, Power Automate, APIs, N8N and other relevant technologies. • Integrate data and AI solutions with internal systems, databases, and business applications. • Support the implementation, testing, deployment, troubleshooting, and continuous improvement of data, AI, and automation solutions. • Translate business needs into practical data-driven and AI-enabled solutions, working closely with Customer Service process owners and stakeholders. • Ensure appropriate data quality, governance, documentation, and compliance throughout the solution lifecycle. • Share best practices and reusable solutions across Customer Service and regional teams. • Support senior team members in complex AI, automation, and AI-agent initiatives, while promoting data and digital skills within the team. Qualifications: • Bachelor’s degree in Computer…