Speak

Customer Support Agent (Japanese Speaking)

Seoul, Seoul, South KoreaPosted 23 days agocontract

Apply on Speak's career page

What you'd do

Handle Japanese-language inbound support via in-app chat and email
Diagnose subscription, billing, account access, and feature issues
Escalate technical bugs with clear reproduction steps to engineering

What they want

1+ year of customer support or customer-facing experience
Native-level Japanese in reading, writing, and speaking
Deep familiarity with Japanese culture and communication norms

Nice to have

Korean fluency for local team integration
Experience with Intercom, Zendesk, or similar tools
Background supporting subscription mobile apps or SaaS

Seoulstart's read

Visa tier (likely): E-7 specialty / professional (likely)
Korean language: Korean preferred (conversational)
English friendliness: Medium: English JD, mixed-language workplace
Context: Hybrid Seoul role aimed at Japan-market support; ideal for Japanese nationals or bicultural residents in Korea, contract starts at 12 months.

This is Seoulstart's analysis of the public job description, not the employer's stated policy. Verify visa sponsorship, language requirements, and remote allowances directly with the recruiter.

View the full posting and apply on Speak's career page

Korea jobs hiring English speakers

Customer Support Agent (Japanese Speaking)

What you'd do

What they want

Nice to have

Seoulstart's read

Related Seoulstart guides